JIRA Review


Features, add-ons, and integrations.

This enterprise-oriented platform is extremely feature-rich with advanced functionality that is not found in other platforms.

Bottom Line

This tool is backed by over 10 years of company experience, and the newest iteration has received a visual overhaul! This was highly requested from Atlassian, as JIRA’s feature set is already plush.

JIRA offers Agile, Scrum, and Kanban boards to manage your projects and tasks. Most users agree that the features of this tool are complicated at first but offer very powerful implications. Extensions and plugins can make this tool do ANYthing, and Atlassian offers a marketplace just for this with over 1,000 add-ons.

When you first sign into JIRA you will be prompted with three options – create a sample project, create a new project, or import issues. We suggest loading a sample project to see what a full set of data will look like to give yourself a headstart. The overall layout is very basic. Immediately you will notice that this tool was created for advanced users and offers some exceptional features. Once acclimated to JIRA you will find that there are limitless opportunities to create beautiful tasks for your team.

We love that JIRA integrates with GitHub to link your tasks with commits. Custom analytic reports are another great advanced feature that we have not seen elsewhere. The powerful project searches allow you to assign any filters and help find exacly what you need. Project templates allow users to quickly start new tasks with a customized setup. This tool is also backed by an enterprise-grade safe, secure, reliable, and speedy backend.

A very plain interface defines the workspace. This is our biggest complaint with the software. Because your employees (and yourself) will be spending so much time with the tool, it ought to look pretty – or at least be intuitive. We are also not very fond of the cluttered features that require time to master. A more instinctual layout would increase the value of this product ten-fold, though, Atlassian provides plenty of documentation for your team to read and learn. They also provide a wiki add-on called Confluence where you can store all task documentation.

JIRA feels like an enterprise tool brought to the masses. For this reason, we were very surprised to see that the tool has comparable pricing tiers. All pricing options include the same features and increments in price only based on the number of seats you need. You are able to host JIRA on your own server or store your data to their cloud for an additional annual fee.

7.4 Total Score
27 reviews
Powerful

The safety, security, and reliability of this tool are unmatched, and vast improvements to both design and ease of use in recent times is a plus. Pricing is very pleasing to large and small teams alike.

7.4Editor's score
Design
5
Functionality
10
Speed and reliability
8.8
Price
5.8
6.8User's score
Design
5.3
Functionality
8.2
Speed and reliability
7.6
Price
6.1
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Pros and cons


PROS:
  • Strong search filters
  • Customizable
  • Text notifications
  • Issue alerts
  • Agile, scrum, kanban
  • Extentions, integrations, plugins

CONS:
  • Overall complexity
  • Poor interface
  • Impersonal
  • Dated
  • Unintuitive
  • Poor extension manager


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Pricing

Starting from: $10
Pricing model: Monthly subscription
Free trial of pro version: Available

Small team $10 – Large team $1,500
Agile, scrum, kanban boards
1,000+ add-ons
Developer tool integrations
Rich APIs
Cloud, server, data center deployment
More
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Contact Info

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FAQ

What customer support options are offered?

  • Email support
  • Documentation
  • Expert moderated forums
  • Video guides
  • More

What add-ons does the app offer?

  • Android app
  • iOS app
  • Over 1,000 add-ons in their marketplace
  • “Build your own” options
  • Atlassian Cloud
  • Confluence wiki

What languages does App support?

English, French, Japanese, Spanish, and German. Plugins are available for many other languages.
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Testimonials

We could use JIRA Software right out of the box, but the fact that we can extend it and write against its API really allows my team to get exactly what we need from JIRA. More
Simon Thorpe - TwilioSimon Thorpe - Twilio
With Atlassian, we’ve increased efficiency by about 33% and improved visibility and morale. Now work isn’t lost and time isn’t wasted. More
Brian Gress - HayneedleBrian Gress - Hayneedle



Design
Dashboard
Quick task create
Custom hierarchy
Drag and drop
Different views
Calendar
Templates
Platform
Web
Mobile
Chrome Extension
Desktop
Features
Reports/Analytics
Priorities
Custom statuses
Sort and filter
Multiple assignees
Multi-task manage
Smart notifications
Tags
Rich text
Assign comments
File assets
Resource management
Time tracking
Task linking
Issue tracking
Start and due dates
Agenda
Recurring tasks
Time Estimates
Other
24/7 support
Wiki
Multi-language
Machine learning
Pricing
Free
Trial
Professional
Enterprise
7.4 Total Score
27 reviews
Powerful

The safety, security, and reliability of this tool are unmatched, and vast improvements to both design and ease of use in recent times is a plus. Pricing is very pleasing to large and small teams alike.

7.4Editor's score
Design
5
Functionality
10
Speed and reliability
8.8
Price
5.8
6.8User's score
Design
5.3
Functionality
8.2
Speed and reliability
7.6
Price
6.1
Add your review  |  Read reviews and comments

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27 Comments
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  1. Karl Fernandez