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[/wpsm_inline_list]Features, add-ons, and integrations.
This enterprise-oriented platform is extremely feature-rich with advanced functionality that is not found in other platforms.
Bottom Line
This tool is backed by over 10 years of company experience, and the newest iteration has received a visual overhaul! This was highly requested from Atlassian, as JIRA’s feature set is already plush.
JIRA offers Agile, Scrum, and Kanban boards to manage your projects and tasks. Most users agree that the features of this tool are complicated at first but offer very powerful implications. Extensions and plugins can make this tool do ANYthing, and Atlassian offers a marketplace just for this with over 1,000 add-ons.
When you first sign into JIRA you will be prompted with three options – create a sample project, create a new project, or import issues. We suggest loading a sample project to see what a full set of data will look like to give yourself a headstart. The overall layout is very basic. Immediately you will notice that this tool was created for advanced users and offers some exceptional features. Once acclimated to JIRA you will find that there are limitless opportunities to create beautiful tasks for your team.
We love that JIRA integrates with GitHub to link your tasks with commits. Custom analytic reports are another great advanced feature that we have not seen elsewhere. The powerful project searches allow you to assign any filters and help find exacly what you need. Project templates allow users to quickly start new tasks with a customized setup. This tool is also backed by an enterprise-grade safe, secure, reliable, and speedy backend.
A very plain interface defines the workspace. This is our biggest complaint with the software. Because your employees (and yourself) will be spending so much time with the tool, it ought to look pretty – or at least be intuitive. We are also not very fond of the cluttered features that require time to master. A more instinctual layout would increase the value of this product ten-fold, though, Atlassian provides plenty of documentation for your team to read and learn. They also provide a wiki add-on called Confluence where you can store all task documentation.
JIRA feels like an enterprise tool brought to the masses. For this reason, we were very surprised to see that the tool has comparable pricing tiers. All pricing options include the same features and increments in price only based on the number of seats you need. You are able to host JIRA on your own server or store your data to their cloud for an additional annual fee.
Pros and cons
- Strong search filters
- Customizable
- Text notifications
- Issue alerts
- Agile, scrum, kanban
- Extentions, integrations, plugins
- Overall complexity
- Poor interface
- Impersonal
- Dated
- Unintuitive
- Poor extension manager
Pricing
Small team $10 – Large team $1,500
Agile, scrum, kanban boards
1,000+ add-ons
Developer tool integrations
Rich APIs
Cloud, server, data center deployment
More
Contact Info
- Email: Atlassian-Support@Atlassian.com
- Support Page: Atlassian.com/Resources
- Facebook Page: AtlassianSoftware
- Twitter: @JIRA
- More
FAQ
What customer support options are offered?
- Email support
- Documentation
- Expert moderated forums
- Video guides
- More
What add-ons does the app offer?
- Android app
- iOS app
- Over 1,000 add-ons in their marketplace
- “Build your own” options
- Atlassian Cloud
- Confluence wiki
What languages does App support?
Testimonials
Simon Thorpe - TwilioBrian Gress - Hayneedle
Patrick Rockwell
Founder, TaskReports.com
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JIRA offers great pricing and they even give a free week trial to test out. Their boards are what really holds value although they could update their UX/UI and we would have a perfect product
our team has been using atlassian products since day one and would not choose any other software for agile tools
Easy to assign large projects, various tasks as a team, and see progress. Has helped our engineers track where they were spending their time. JIRA can be time consuming and it would be nice if there were simple tasks.
This could be a strong tool, but the design and complexity hold it back from being great. Also the price is pretty outrageous. You can pay for two other tools for the price of JIRA. Also, there is a very low chance most of your team adopts well due to how complicated it is.
Jira is ahead of many other companies in this space due to their extensive workflows. They can be complicated but are impressive when you figure them out. I just want them to work on the look and feel and drop the price. If they can do those two things Jira will be in good shape.
Even after months of using JIRA it is way to bogged down and cluttered with unnecessary features and options.
I always feel like I’m forgetting something or miss-using features. Very frustrating
Great tool for tracking projects.
Atlassian products are always solid in our book, we recently heard news of them acquiring trello so high hopes of them getting better than ever in the near future!
JIRA is “advanced project management” but I just don’t see the appeal even if you are an “advanced” user. There are just too many other good options out there which are much more simple and effective.
Great way to stay organized and collaborate with your team. Unfortunately, it took a long time for a few team members to get acclimated.
It is a great project management tool which can be used by all the teams especially for the teams which follow agile methodology. Unfortunately, a lot of people in my company find JIRA too difficult to understand. Also, if a user starts a task or issue they cannot be removed from the issue and are notified on every update until it is closed. At larger companies this may be helpful but at smaller ones like mine it can be more bothersome than helpful.
Great software but comes with a learning curve
Our developers love this tool for managing their tasks and projects. Unfortunately, I’m not a big fan of the software. The UI is terrible and while they offer a lot of features that are beneficial to us, it can sometimes be annoying as it takes forever to learn how to use everything thats available. We’ve had this software for a couple months now and I’m still learning my way around the tool.
Easy way for us to manage software-tickets, communicate with co-workers and to customize our own workflow
Smooths and centralizes communication
A lot more functionality than other software dev tools on the market! It is an innately complicated tool so Jira does take a bit of onboarding to help familiarize new users. However, once you get started, it is really easy to use!
I love the customizable aspect of it
Great tool to work with for Agile projects
Not the most intuitive tool out there… but definitely has everything we need for complex projects!
Keeps me updated with my current and future tasks!
I am using it to manage my projects, We find everything at one organized place, Thats the biggest benefit.
Development initiatives get done in 2 week sprints. Very nice that things get done in a timely manner since everyone is on the same page.
Great for working with offshore teams in different time zones.
Decent PM software! Multiple project boards, multiple categories of tickets. Sprints can be easily managed by admins and users. Not easy to use, especially since they rolled out new interface, which has some glitches, should have tested more.
Its a great solution for engineering teams, but not so much for all our other teams within the company
Powerful tool with lots of options to connect it to other services. Provides a full product suite. Easy to include several projects in one instance. Not as easy to use as waffle and git. Could use some improvements on the user flows and UI. I had quite a few access issues due to the company using several Jiras.
Poor customer support for a very complicated product