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Resource Planning and PSA · Researched comparison

8 Best Autotask Alternatives for MSPs in 2026

By the TaskReports Editorial Team
Published 14 Nov 2026 · Updated 14 Nov 2026Last verified 14 Nov 2026How we score

TaskReports may earn a fee from some links on this page, and some placements are paid and labelled. Neither one decides the order. See our disclosure.

The short answer

Syncro is the best Autotask alternative for most small MSPs, because its $129 per user per month Core plan billed annually bundles PSA, RMM, and billing in one platform with unlimited endpoints, and it offers a 14-day trial. Autotask is quote-only and needs a separate RMM tool, while Syncro publishes its price and starts fast.

Best overall ConnectWise PSA Quote only Also great HaloPSA £69 per agent/month (billed annually, UK price) Also great SuperOps Quote only, per endpoint
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Key takeaways

  • Syncro leads for most small MSPs because Core at $129 per user per month billed annually bundles PSA, RMM, and billing, with unlimited endpoints and a 14-day trial.
  • Atera Pro at $129 per technician per month billed annually matches Syncro on price and also bundles RMM, with a 30-day trial.
  • ManageEngine ServiceDesk Plus offers a free Standard edition for up to 5 technicians, which suits a very small team that wants to start without a monthly bill.
  • ConnectWise PSA, SuperOps, and Kaseya BMS are quote-only like Autotask, so get each quote in writing before comparing totals.
  • Check whether RMM is built in before you buy, because HaloPSA, ConnectWise PSA, and Autotask all need a separate RMM tool.

Comparison

How these compare
ToolBest forPrice rangeFree plan
ConnectWise PSADeep customization for larger MSPsQuote onlyNo free trial; demo on request
HaloPSAConfigurable PSA for MSPs£69 per agent/month (billed annually, UK price)Free trial (30 days)
SuperOpsModern PSA and RMM with AI workflowsQuote only, per endpointFree trial (14 days)
SyncroPSA, RMM, and billing in one platformCore $129 per user/month (billed annually)Free trial (14 days)
AteraPer-technician RMM and PSA with AI CopilotPro $129 per technician/month (billed annually)Free trial (30 days)
AcceloClient work, retainers, and projects for agenciesPlus $24 per user/month (billed annually)Free trial (14 days)
ManageEngine ServiceDesk PlusBudget ITSM with a free editionStandard $13 per technician/month (billed annually)Yes, free edition up to 5 technicians
Kaseya BMSPSA inside the Kaseya and Datto stackQuote onlyNo free trial; demo on request

How we choose

We reviewed the vendor pricing pages and feature docs for Autotask PSA and each alternative, and we compared the published starting prices, free plan limits, trial lengths, and RMM availability. We checked whether PSA, RMM, and billing sit in one subscription or need a second product, and we noted seat minimums, endpoint minimums, and quote-only pricing. Every price in this guide comes from the vendor pricing page listed in Sources. Prices change, so confirm the current price on the vendor page before you buy.

Our full method

The shortlist

★ Best overall

ConnectWise PSA

Best for Deep customization for larger MSPs

  • Deep customization and a large integration library
  • long track record with MSPs
PriceQuote only
See ConnectWise PSA pricing

ConnectWise PSA is the legacy enterprise option for MSPs that want deep customization. It covers ticketing, project management, billing, contracts, and procurement in one system, with a large integration library and a long track record in managed services. Larger MSPs that run complex contracts and service level agreements use it to model nearly every part of the business in one place.

The cost to watch is not the license alone. ConnectWise PSA is quote-only, so a team cannot budget before a sales conversation, and the setup and admin work is heavy, with configuration that often needs a dedicated owner. A smaller MSP should compare Syncro or Atera first, since both publish prices and start faster. A large MSP with a dedicated operations team will get the most from ConnectWise PSA.

Price: Quote only

Free plan: No free trial; demo on request

Website: connectwise.com

Watch out for

  • Quote-only pricing with no published starting price
  • setup and admin work is heavy
2

HaloPSA

Best for Configurable PSA for MSPs
£69 per agent/month (billed annually, UK price)

HaloPSA is the most configurable PSA in this guide, and it covers the service desk, CRM, project management, billing, contract management, reporting, and time tracking in one per-agent price. The UK pricing page lists £69 per agent per month billed annually, with every module included and no tiers or add-ons, while the US price is $99 per agent per month up to 24 agents. The 30-day free trial gives a team a full month to test the configuration before committing.

The onboarding package is the cost to watch. Halo requires one with every purchase, priced by scope rather than listed, so the first-year total is unknown until you get a quote. Setup also takes time, with reviewers reporting about three months to implement. HaloPSA has no built-in RMM, so a team must budget for a separate remote monitoring tool beside it.

Price: £69 per agent/month (billed annually, UK price)

Free plan: Free trial (30 days)

Website: halopsa.com

What we like

  • One per-agent price covers every module
  • 30-day free trial with no card required

Watch out for

  • Onboarding package required at a bespoke cost
  • no built-in RMM, so a separate tool is needed
See HaloPSA pricing
3

SuperOps

Best for Modern PSA and RMM with AI workflows
Quote only, per endpoint

SuperOps is the newer entrant in this guide, built as a direct answer to legacy RMM complexity. It combines PSA and RMM in one modern console with AI-assisted workflows, and its MSP plans, Super and Super Plus, cover ticketing, contracts, invoicing, quotes, and timesheets. Super Plus adds mobile device management and network monitoring. Technicians are unlimited, so the bill follows the fleet rather than the team.

The pricing model changed in 2026. SuperOps now bills per endpoint with unlimited technicians, and both MSP plans are quote-only, with a 150-endpoint minimum per plan. A 14-day free trial is available. A team with many technicians and a small fleet will find the model attractive, while a team with a large fleet should model the per-endpoint cost two years out before signing.

Price: Quote only, per endpoint

Free plan: Free trial (14 days)

Website: superops.com

What we like

  • PSA and RMM in one modern console
  • unlimited technicians at no extra charge

Watch out for

  • Quote-only pricing with a 150-endpoint minimum
  • per-endpoint billing grows with every device onboarded
See SuperOps pricing
4

Syncro

Best for PSA, RMM, and billing in one platform
Core $129 per user/month (billed annually)

Syncro is the best fit in this guide for small MSPs that want PSA, RMM, and billing in one platform. The Core plan at $129 per user per month billed annually, or $159 billed monthly, covers ticketing, time tracking, invoicing, patching, scripting, and remote access, with unlimited endpoints and no per-device fees. Team at $179 billed annually adds Microsoft 365 multi-tenant management, network discovery, and AI ticket triage.

The per-technician model is the key difference from per-endpoint tools. A three-technician MSP on Core pays $387 per month billed annually, whether it manages 300 endpoints or 3,000. Real-time ticket automations, the routing, escalation, and SLA enforcement rules, sit on Team rather than Core, so a team that needs them should price Team at $179 per user per month.

Price: Core $129 per user/month (billed annually)

Free plan: Free trial (14 days)

Website: syncrosecure.com

What we like

  • PSA, RMM, and billing on one database
  • unlimited endpoints with no per-device fees

Watch out for

  • Real-time ticket automations sit on Team at $179
  • no free plan, only a 14-day trial
See Syncro pricing
5

Atera

Best for Per-technician RMM and PSA with AI Copilot
Pro $129 per technician/month (billed annually)

Atera is the closest match to Syncro on price and model. The MSP Pro plan at $129 per technician per month billed annually covers RMM, ticketing, and the AI Copilot assistant, with unlimited endpoints under each technician. Growth at $159 and Power at $209 add more automation and reporting, while the quote-only Superpower tier sits above them. The 30-day free trial needs no card.

The per-technician model rewards shops with high endpoint-to-technician ratios. A shop with 5 technicians and 1,000 endpoints pays $645 per month on annual billing, regardless of endpoint growth. The detail to check is the plan split: IT department plans start at $149 per technician per month, and Mac and Linux agents start on Growth, so an MSP with mixed fleets should price Growth before comparing totals.

Price: Pro $129 per technician/month (billed annually)

Free plan: Free trial (30 days)

Website: atera.com

What we like

  • Per-technician pricing with unlimited endpoints
  • AI Copilot included in every plan

Watch out for

  • IT department plans cost more than MSP plans
  • higher tiers needed for Mac and Linux agents
See Atera pricing
6

Accelo

Best for Client work, retainers, and projects for agencies
is per product per user, so several modules multiply the cost

Accelo suits agencies and consultancies that sell client work in several forms, since it offers modular products for sales, projects, service, and retainers. The Plus plan starts at $24 per product per user per month billed annually, with a minimum of 5 users, and Premium starts at $39. Plus covers the client and contact database, tasks, timesheets, and custom fields, while Premium adds scheduling, resource management, rules, templates, approvals, and the client portal.

The per-product price is the detail to check. A team that buys two products pays the per-user price twice, so the total grows fast once several modules are in use. A team of 10 on one Plus product pays $240 per month, but two products cost $480. An MSP that needs ticketing and billing should compare Syncro or HaloPSA first, since Accelo is built for agencies rather than managed services.

Price: Plus $24 per user/month (billed annually)

Free plan: Free trial (14 days)

Website: accelo.com

What we like

  • Modular products for sales, projects, service, and retainers
  • 14-day free trial

Watch out for

  • Price is per product per user, so several modules multiply the cost
  • 5-user minimum on plans
See Accelo pricing
7

ManageEngine ServiceDesk Plus

Best for Budget ITSM with a free edition
Standard $13 per technician/month (billed annually)

ManageEngine ServiceDesk Plus is the budget option in this guide, and it is the only tool here with a free edition. The free Standard edition covers up to 5 technicians with basic incident management and ticketing. Standard starts at $13 per technician per month billed annually on-premises, or $16 on cloud, while Professional at $27 adds IT asset management and Enterprise at $67 adds change management, release management, and projects.

The tier gap to watch is assets. The asset module only ships in Professional and above, so a team that picks ServiceDesk Plus for asset tracking should budget $27 per technician per month rather than the $13 headline. A team of 5 can start free on the Standard edition, and a team of 10 pays $130 per month on Standard or $270 on Professional.

Price: Standard $13 per technician/month (billed annually)

Free plan: Yes, free edition up to 5 technicians

Website: manageengine.com

What we like

  • Free Standard edition for up to 5 technicians
  • clear tiered pricing with no sales call needed

Watch out for

  • Asset management sits on Professional at $27
  • cloud prices run higher than on-premises prices
See ManageEngine ServiceDesk Plus pricing
8

Kaseya BMS

Best for PSA inside the Kaseya and Datto stack
Quote only

Kaseya BMS is the PSA inside the Kaseya stack, and it covers ticketing, billing, project management, and service desk work beside Datto RMM. An MSP that already runs Kaseya or Datto tools gets a familiar integration path and one vendor for the full stack, with contracts, time tracking, and invoicing in the same system as remote monitoring.

The pricing is quote-only, and contract terms often include committed minimums, so a team cannot budget before a sales conversation. That puts Kaseya BMS in the same buying process as Autotask PSA, which is also part of the Datto and Kaseya stack. An MSP that wants a published price and a trial should look at Syncro or Atera first, while a shop already invested in Kaseya will find BMS the natural fit.

Price: Quote only

Free plan: No free trial; demo on request

Website: kaseya.com

What we like

  • PSA, ticketing, and billing beside Datto RMM
  • one vendor for the full MSP stack

Watch out for

  • Quote-only pricing with no published starting price
  • contract terms often include committed minimums
See Kaseya BMS pricing

What to check before you buy

First, confirm the vendor publishes a price, since Autotask PSA, ConnectWise PSA, SuperOps, and Kaseya BMS are quote-only and add weeks of sales calls to the buying process. Second, check whether RMM is built in, since HaloPSA, ConnectWise PSA, and Autotask all need a separate remote monitoring tool. Third, check the billing unit against your real numbers, because per-technician pricing rewards high endpoint counts while per-endpoint pricing taxes fleet growth. Fourth, check the seat and endpoint minimums, since Accelo needs 5 users and SuperOps needs 150 endpoints. Fifth, ask for onboarding costs in writing, since HaloPSA requires a bespoke onboarding package. Sixth, run the trial with real tickets and real endpoints, and confirm the billing export matches your invoicing needs first.

FAQ

Is Syncro cheaper than Autotask?

Autotask PSA publishes no prices, so a direct comparison needs a quote, but Syncro Core is published at $129 per user per month billed annually, with unlimited endpoints and no per-device fees. A three-technician MSP pays $387 per month on Syncro Core, whether it manages 300 endpoints or 3,000. Get an Autotask quote in writing before deciding, since a quote-only price cannot be compared with a published one.

Which Autotask alternative has a free plan?

ManageEngine ServiceDesk Plus offers a free Standard edition for up to 5 technicians, with basic incident management, ticketing, a knowledge base, and a self-service portal. Syncro, Atera, HaloPSA, SuperOps, and Accelo offer a free trial instead, from 14 to 30 days, while ConnectWise PSA, Autotask PSA, and Kaseya BMS offer a demo on request. No other tool in this guide has a free plan.

Does Autotask offer a free trial?

Autotask PSA offers no free trial. The next step on its pricing page is a demo on request through a sales conversation, so a team cannot test the product before buying. A team that wants to test a PSA before committing should start with Syncro, Atera, or HaloPSA, which offer trials from 14 to 30 days, or with ManageEngine ServiceDesk Plus, which is free for up to 5 technicians.

Which alternative is best for a small MSP?

Syncro is the best fit for a small MSP in this guide, because Core at $129 per user per month billed annually bundles PSA, RMM, and billing in one platform with unlimited endpoints, and it offers a 14-day trial. Atera Pro matches Syncro on price at $129 per technician per month and adds a 30-day trial. A team of 5 or fewer technicians should also look at ManageEngine ServiceDesk Plus, which is free up to 5 technicians.

Per-technician or per-endpoint: which wins?

Per-technician pricing wins when endpoints per technician are high, since adding devices costs nothing extra. Syncro Core and Atera Pro both charge $129 per technician per month with unlimited endpoints, so a shop with 5 technicians and 1,000 endpoints pays $645 per month. Per-endpoint pricing wins when technicians outnumber devices, but SuperOps is quote-only with a 150-endpoint minimum, so model both shapes against your real numbers before signing.

Which alternative includes RMM?

Syncro, Atera, and SuperOps include RMM in the same platform as the PSA. Syncro Core bundles PSA, RMM, and billing on one database, Atera Pro bundles RMM, ticketing, and the AI Copilot, and SuperOps bundles PSA and RMM in one console. HaloPSA, ConnectWise PSA, Autotask PSA, and Kaseya BMS need a separate RMM tool, so add that cost before comparing totals.

Sources we checked

  • https://www.connectwise.com (ConnectWise PSA pricing)
  • https://halopsa.com/pricing (HaloPSA pricing)
  • https://superops.com/pricing (SuperOps pricing)
  • https://syncrosecure.com/pricing (Syncro pricing)
  • https://www.atera.com/pricing (Atera pricing)
  • https://www.accelo.com/pricing (Accelo pricing)
  • https://www.manageengine.com/products/service-desk/ (ManageEngine ServiceDesk Plus pricing)
  • https://www.kaseya.com (Kaseya BMS pricing)

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How we score

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