Teamwork
Best for Retainer and client account workWebsite: https://www.teamwork.com/
Best for: Retainer and client account work
Starting price: $9.99 per user/month (billed annually)
Free plan: Yes
Pros: Built-in time tracking and billing; client access and project templates
Cons: Free plan caps at 5 users; advanced reporting sits on higher plans
Teamwork was built for client services work, and that shows in how it handles PR agency life. Each client account can hold its own projects, retainers, tasks, and time entries, so account managers can see exactly how much of a monthly retainer has been used. Built-in time tracking links hours to tasks and clients, which makes monthly reporting and invoicing far simpler than exporting data to a separate billing tool.
Project templates help a PR team repeat the same workflow for every campaign launch, media tour, or product announcement. A template can hold the task list, the approval steps, and the deadlines, so a new campaign starts from a proven structure instead of a blank board. Teamwork also offers client access, so a client can check progress and leave comments without joining the full workspace.
The main limits sit on the free plan, which caps at 5 users, and on reporting, where the deeper portfolio and profitability views need the Accelerate plan at $24.99 per user per month. Agencies that want media monitoring will need a separate tool, since Teamwork does not include it. For a PR agency that lives on retainers and client reporting, though, the fit is close.