10 Best PSA Software for MSPs

Website: https://www.sherpadesk.com/

Best for: Small MSPs on a budget

Starting price: $40 per agent/month (billed annually)

Free plan: Yes

Pros: Lowest entry price in this list; free Single Agent plan for one agent

Cons: Remote Assistance is a $7 per tech add-on; vanity URL and custom domain cost $10 per month each

SherpaDesk is the cheapest PSA in this list, at $40 per agent per month on annual billing for the Base Camp plan, and it is the only tool here with a free plan: the Single Agent plan costs $0 for one agent getting started. It covers ticketing, time tracking, billing, and customer management, with the High Camp plan at $50 per agent per month adding more features.

The limits are the add-ons and the free plan size. Remote Assistance is a $7 per tech add-on on every plan, and a vanity URL and a custom email domain are each $10 per month add-ons, so the real monthly cost is higher than the headline price. The free Single Agent plan is limited to one agent. Note that the pricing page title says $39 per user, but the plan cards show $40 on annual billing, and the card figure is used here. Confirm the add-on costs before you buy.

Website: https://www.halopsa.com/

Best for: MSPs that want one platform

Starting price: £66 per agent/month (billed annually)

Free plan: No

Pros: Covers ticketing, billing, CRM, and projects in one platform; strong automation

Cons: No free plan; price is shown in pounds, so the dollar cost moves with the exchange rate

HaloPSA is a full PSA platform that covers ticketing, billing, CRM, projects, and contracts in one system, at £66 per agent per month on annual billing. It suits an MSP that wants one platform for the whole service desk, from ticket intake to invoice, with automation that routes tickets, updates clients, and triggers billing.

The limits are the lack of a free plan and the currency. There is no free plan, so an MSP must pay from the first agent, and the pound price means the dollar cost moves with the exchange rate. HaloPSA is a broad platform, so a small MSP may find the setup longer than a simpler tool such as SherpaDesk. Ask for a trial or a demo, and confirm the total cost in your own currency, before you commit.

Website: https://syncromsp.com/

Best for: MSPs that want PSA plus RMM

Starting price: $129 per user/month (billed annually)

Free plan: Free trial (14 days)

Pros: PSA and RMM in one tool at one price; 14-day trial with no credit card needed

Cons: Microsoft 365 security features need Team at $179; AI features free only through January 2027

Syncro combines PSA and RMM in one tool, at $129 per user per month on annual billing for the Core plan, with a 14-day trial that needs no credit card. It covers ticketing, billing, remote access, patching, and scripting, so an MSP can run its service desk and its endpoint management from one login. The Team plan at $179 adds Microsoft 365 security features.

The limits are the Team tier and the AI terms. All Microsoft 365 security and identity management features, including Entra ID sync, CIS baselines, and security posture scoring, are exclusive to the Team plan at $179 per user per month. The AI features are free only through January 2027, then become usage-based, so the cost after that date is not fixed. Confirm which plan includes the security features your clients need before you buy.

Website: https://www.atera.com/

Best for: MSPs that want PSA plus RMM

Starting price: $129 per technician/month (billed annually)

Free plan: Free trial (30 days)

Pros: PSA and RMM in one tool with unlimited devices; 30-day trial with no credit card needed

Cons: Mac and Linux support starts on Growth at $159; single sign-on only on the top tier

Atera combines PSA and RMM in one tool, at $129 per technician per month on annual billing for the MSP Pro plan, with a 30-day trial that needs no credit card. It covers ticketing, billing, remote access, patching, and automation, with unlimited devices per technician, so the bill does not grow as the endpoint count grows. The Growth plan at $159 and the Power plan at $209 add more automation and integrations.

The limits are the Growth tier and the top tier. Mac and Linux support, unlimited Splashtop sessions, AnyDesk, and the QuickBooks and Xero integrations start on Growth at $159 per technician per month, not on Pro. Single sign-on is only on the quote-based Superpower tier. An MSP with Mac or Linux endpoints, or one that needs accounting links, should budget for Growth from the start.

Website: https://www.ninjaone.com/

Best for: MSPs billed per device

Starting price: $1.50 to $3.75 per device/month

Free plan: Free trial (14 days)

Pros: Per-device pricing that scales with the fleet; 14-day trial offered

Cons: No published full price, since the exact rate needs a sales quote; bill grows with every endpoint added

NinjaOne is an endpoint management and PSA platform that charges per device, not per technician, with a published range of $1.50 to $3.75 per device per month. The rate falls as the endpoint count rises: $3.75 at 50 or fewer endpoints, down to $1.50 at 10,000 endpoints. It covers patching, remote access, monitoring, and ticketing, with a 14-day trial. An MSP with many endpoints and few technicians may find per-device pricing cheaper than a per-technician bill, since the cost follows the fleet, not the headcount.

The limits are the lack of a published full price and the per-device model. The exact price depends on the endpoint count, the region, and the products, and the full price needs a sales quote, so an MSP cannot work out the exact monthly cost from the pricing page alone. Per-device pricing also means the bill grows with every endpoint added, unlike per-technician rivals where the bill stays flat as the fleet grows. Ask for a written quote for your endpoint count before you commit.

Website: https://www.connectwise.com/

Best for: Large MSPs on the ConnectWise stack

Starting price: quote only

Free plan: No

Pros: Deepest feature set in this list for large MSPs; wide integration set across the ConnectWise stack

Cons: No published pricing; setup and onboarding add to the cost

ConnectWise PSA, formerly ConnectWise Manage, is the best-known PSA for larger MSPs, and it covers ticketing, billing, projects, procurement, and contracts in one system. It suits an MSP that runs the wider ConnectWise stack, including Automate for RMM and Sell for quoting, since the tools share data and workflows.

The limits are the lack of published prices and the setup cost. ConnectWise publishes no list price for PSA, so an MSP must ask for a quote, and setup and onboarding add to the total cost. There is no free plan and no trial stated. A large MSP should ask for a written quote that lists every module and the onboarding cost, and compare the total against the entry prices in this list before it commits.

Website: https://www.autotask.com/

Best for: MSPs on the Datto stack

Starting price: quote only

Free plan: No

Pros: Built for MSPs with ticketing, billing, and CRM; links to Datto RMM and backup

Cons: No published pricing; setup and onboarding add to the cost

Autotask is a PSA built for MSPs, covering ticketing, billing, projects, CRM, and contracts in one system. It suits an MSP that runs the Datto stack, since it links to Datto RMM and Datto backup, so tickets, devices, and backups share the same data.

The limits are the lack of published prices and the setup cost. Autotask publishes no list price, so an MSP must ask for a quote, and setup and onboarding add to the total cost. There is no free plan and no trial stated. An MSP should ask for a written quote that lists every module and the onboarding cost, and compare the total against the entry prices in this list before it commits.

Website: https://www.superops.com/

Best for: Modern PSA with AI features

Starting price: quote only

Free plan: No

Pros: Modern interface with AI-assisted ticketing; covers PSA and RMM in one tool

Cons: No published pricing; newer platform with a smaller integration set than the large rivals

SuperOps is a modern PSA and RMM platform with an AI-assisted service desk, covering ticketing, billing, projects, and endpoint management in one tool. It suits an MSP that wants a clean, modern interface and AI help with ticket triage and responses, without the weight of the older platforms. The tool covers the core PSA workflow, from ticket intake to invoice, and the RMM side covers patching, monitoring, and remote access. A smaller MSP that values ease of use will find SuperOps a good fit.

The limits are the lack of published prices and the smaller integration set. SuperOps publishes no list price, so an MSP must ask for a quote, and there is no free plan and no trial stated. As a newer platform, its integration set is smaller than the large rivals such as ConnectWise and Autotask, so an MSP that relies on many third-party tools should check the integration list before it commits.

Website: https://www.kaseya.com/

Best for: MSPs on the Kaseya stack

Starting price: quote only

Free plan: No

Pros: Built for MSPs with ticketing, billing, and projects; links to Kaseya VSA and Datto RMM

Cons: Quote-only pricing with typically multi-year contracts; PSA-only, with no RMM included

Kaseya BMS is a PSA built for MSPs, covering ticketing, billing, projects, and service desk workflows in one system. It suits an MSP that runs the Kaseya stack, since it links to Kaseya VSA and Datto RMM for endpoint management. The tool covers the core PSA workflow, from ticket intake to invoice, with reporting that shows technician utilisation and contract profitability. An MSP that already uses Kaseya VSA will find the link useful.

The limits are the quote-only pricing and the lack of RMM. Kaseya publishes no price for BMS, and buyers are routed to a sales quote form, with contracts that are typically multi-year. BMS is PSA-only, with no RMM included, so a separate RMM such as Kaseya VSA or Datto RMM is still needed, which adds a second bill. An MSP should ask for a written quote that lists the contract term, and add the RMM cost to the total, before it commits.

Website: https://www.pulseway.com/

Best for: MSPs that want mobile-first RMM

Starting price: quote only

Free plan: Free trial (14 days)

Pros: Mobile-first RMM with PSA features; 14-day trial offered

Cons: No published pricing; ticketing, documentation, and NOC are add-ons that cost extra

Pulseway is a mobile-first RMM and PSA platform that lets technicians monitor and fix endpoints from a phone, with ticketing and billing features alongside the RMM. It suits an MSP whose technicians work in the field and need to check alerts, run scripts, and close tickets without a laptop. The pricing page redirects to homepage content with no plan prices, so an MSP must ask for a quote, and a 14-day trial is offered.

The limits are the lack of published prices and the add-ons. Ticketing, IT documentation, NOC, and helpdesk are add-ons that cost extra, rather than included, and pricing is per endpoint, so costs rise as the fleet grows. Third-party reviewers also report a one-time onboarding fee of 149 euros. An MSP should ask for a written quote that lists every add-on and fee, and compare the total against the entry prices in this list before it commits.