Best PSA Software With Time Tracking

ConnectWise PSA, now part of ConnectWise Manage, is the standard platform for managed service providers. Tickets, projects, time entries, agreements and billing share one system, so a technician logs time against a ticket and the hours flow straight into the client invoice. Service agreements define what is covered and at what rate, and the dashboards show utilisation, agreement profitability and ticket backlogs. The platform connects to the wider ConnectWise suite, including RMM, quoting and automation tools, which is why large MSPs build their whole stack on it.

ConnectWise does not publish prices for its PSA, and every deal starts with a sales conversation and a custom quote based on technician count and modules. There is no free plan and no published trial, and implementation takes weeks, with training and data migration included in the onboarding. The limits are the hidden price, the long setup and the weight of the platform for a small MSP under ten technicians. For larger MSPs, the depth of the ticket and agreement system can justify the effort.

Price: quote only

Free plan: No

Website: connectwise.com

Autotask PSA, owned by Datto, is a long standing platform for managed service providers. The ticket system is the core: tickets carry time entries, contracts, projects and billing, and the dashboards show queue health, technician utilisation and contract profitability. Projects run with tasks, milestones and budgets, and the time tracking feeds invoicing directly, with billable and non billable rates per contract. Integrations with Datto RMM and backup tools suit MSPs that already run their infrastructure on Datto.

Autotask does not publish prices, and buyers get a custom quote after a demo and a sales call. There is no free plan and no published trial, and the setup process takes weeks, with configuration and training included. The limits are the hidden price, the dated interface and the learning curve for new technicians. For an MSP already on Datto, the shared data between the PSA and the RMM can be worth the lock in.

Price: quote only

Free plan: No

Website: datto.com

HaloPSA is a PSA platform for MSPs and IT service teams that want the ConnectWise depth without the quote only pricing. Tickets, projects, time entries, contracts and billing share one system, and the dashboards show technician workload, contract profitability and service levels. Time tracking sits on tickets and projects, with billable rates and approvals, and the tool integrates with RMM, accounting and remote access tools. The interface is modern next to older MSP platforms, and the configuration is flexible enough to match most service desks.

HaloPSA lists its price at £66 per agent a month billed annually, which is the only published MSP price on this list. The figure is shown in pounds, so US buyers should check the dollar equivalent before budgeting. There is a 30 day trial. The limits are that per agent pricing adds up fast as the team grows, the setup takes time to get right, and some advanced features need the higher tiers. For an MSP that wants a clear price before the first sales call, HaloPSA is the honest option.

Price: £66 per agent/month (billed annually)

Free plan: Free trial (30 days)

Website: halopsa.com

Scoro is a work management platform for agencies and consultancies that want projects, time and money in one place. Each project carries tasks, quotes, time entries and invoices, and the planner shows resource bookings against capacity so managers can see overload before it bites. Time tracking feeds billing directly, with billable and non billable rates, and the CRM holds clients, contacts and deals, so the pipeline and the delivery plan share the same data. Reports cover utilisation, project profit and team workload without exporting to a spreadsheet.

Essential costs $26 per user a month billed annually, with a five user minimum on every plan, so the real entry cost is $130 a month. Standard costs $37 and adds resource planning, while Pro costs $63 and adds the CRM and advanced reporting. There is no free plan, only a 14 day trial. The limits are the high entry price, the seat minimum and a setup process that takes longer than simpler tools.

Price: $26 per user/month (billed annually)

Free plan: Free trial (14 days)

Website: scoro.com

BigTime is built around time and billing for professional services firms. Time and expense entries feed project budgets directly, with alerts when a project nears its budget, and invoicing pulls from the same records, so the path from a logged hour to a client invoice is short. Resource planning and skills management sit on Premier, which adds staffing views and forecasting, while Advanced adds a client portal and DCAA compliance for government contractors. The QuickBooks integration syncs invoices, expenses and payments without manual entry.

Essentials costs $20 per user a month billed annually and covers time and expense tracking with basic project management. Advanced costs $35 and adds the client portal and compliance features, while Premier costs $45 and adds resource planning, skills management and forecasting. There is a free trial. The limits are that real resource planning needs Premier, the interface feels dated, and setup takes longer than lighter tools.

Price: $20 per user/month (billed annually)

Free plan: Free trial (14 days)

Website: bigtime.net

Productive treats the agency as one system: sales, delivery and finance share the same numbers. A new deal in the pipeline reserves future capacity, and once it becomes a project, time entries feed the budget in real time, so the margin on a job is visible while the work is still running. Rate cards set the billable value of each person, and the resource view shows who is booked, who is free and who is overbooked. Invoicing pulls from the same time records, which removes the end of month scramble to rebuild hours from memory.

Essential costs $10 per user a month billed annually and includes budgeting, time tracking, resource planning and reporting, with a three seat minimum on new accounts. Professional costs $25 and adds rate cards, approvals, recurring budgets and advanced reports, while Ultimate is quote only. There is no free plan, only a 14 day trial. The limits are that the tool is built for agencies, so teams outside services work may find the finance features heavy.

Price: $10 per user/month (billed annually)

Free plan: Free trial (14 days)

Website: productive.io

Kantata serves large professional services firms that need to look ahead, not just track what happened. The planner maps people, skills and availability across the whole firm, and the forecast compares the sales pipeline with future capacity, so a manager can see a staffing gap months before it arrives. Time entries feed project budgets, burn rates and margins in real time, and the tool connects to Salesforce and NetSuite for firms that run their business on those platforms.

Kantata does not publish prices, so every deal starts with a demo and a custom quote, and the sales process is the first cost a buyer meets. There is no free plan and no published trial, and implementation takes weeks rather than days, with training and configuration included in the onboarding. The limits are the hidden price, the long setup and the weight of the tool for teams under fifty people. For large services firms, the forecasting depth can justify the effort.

Price: quote only

Free plan: No

Website: kantata.com