Autotask PSA
Best for MSP ticketing, billing, and contractsAutotask PSA is the other legacy MSP option, and it covers ticketing, project management, billing, contracts, and time tracking in one system. It is part of the Datto stack, now owned by Kaseya, so an MSP that already runs Datto RMM or Kaseya tools gets a familiar integration path. The product suits MSPs that bill by contract and need service level tracking beside the ticket queue.
Like ConnectWise PSA, Autotask PSA is quote-only, so a team cannot budget before a sales conversation. The interface feels dated next to newer tools such as HaloPSA and Syncro, and the implementation takes time. An MSP that wants a published price and a trial should look at HaloPSA first, while an MSP already invested in the Datto and Kaseya stack will find Autotask PSA the natural fit.
Price: Quote only
Free plan: No free trial; demo on request
Website: datto.com
What we like
- Ticketing, billing, and contracts in one MSP system
- part of the Datto and Kaseya stack
Watch out for
- Quote-only pricing with no published starting price
- interface feels dated next to newer tools